Privacy Policy

Introduction

EcuFilesLab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our ECU file processing service.

Information We Collect

Personal Information

• Name and email address
• Contact information
• Account credentials
• Payment information (processed securely by third parties)

Technical Information

• ECU files you upload for processing
• File metadata and processing results
• Usage data and service interactions
• Device and browser information

How We Use Your Information

• To provide and maintain our ECU processing service
• To process your ECU files and deliver results
• To communicate with you about your account and services
• To improve our services and develop new features
• To ensure platform security and prevent fraud
• To comply with legal obligations

Data Protection and Security

All ECU files are encrypted during transmission and storage. We implement industry-standard security measures to protect your data from unauthorized access.

ECU files are retained for 30 days after processing to allow for re-downloads, then automatically deleted. Personal account data is retained until you request deletion.

Information Sharing

We do not sell, trade, or share your personal information with third parties, except as described in this policy.

Exceptions

• Payment processors for transaction processing
• When required by law or legal process
• Business transfers (with your consent)

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, maintain security, and analyze service usage.

• Essential cookies for basic functionality
• Analytics cookies to improve our services
• Preference cookies to remember your settings

Your Rights

• Access to your personal information
• Correction of inaccurate information
• Deletion of your account and associated data
• Data portability
• Objection to certain processing activities

International Data Transfers

Your information may be processed and stored on servers located outside your country. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: